L2 Application Support

Requirements: • At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management. • Experience in application implementation projects in financial institutions would be advantageous. • Strong analytical and problem-solving skills. • Ability to perform impact analysis in a structured manner. • Good verbal & written communication skills. • Proactive and able to work independently and under pressure. • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment Good to have experiences: • Application Monitoring Tools • Incident Management • Problem Management • Self-motivated with a strong sense of ownership and accountability • A quick mind with a problem-solving aptitude, creative & pragmatic • Good project management skills with attention to details, ability to multi-task andwork within tight timelines • Strong stakeholder management and interpersonal skills, with good oral and written communications skill • Experience working with cross-cultural teams is a plus • Good knowledge of financial institution products and digital platforms are added advantages Responsibilities • Perform work in shifts to provide 24/7 on-site or on-call support. • Incident and Problem management. • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. • Provide root cause analysis techniques to determine cause and resolve complex system issues. • Perform post-resolution follow-ups to ensure problems have been adequately resolved. • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. • Work with onsite and offshore teams across multiple technologies/applications • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning. • Proactive management of production services by measuring and monitoring availability, latency, through…