T24-Tech Lead

· Spearhead investigation and resolution of critical production and pre-production defects, particularly those blocking releases or impacting client onboarding timelines. · Perform deep-dive root cause analysis (RCA) using logs, traces, database snapshots, and monitoring tools; drive permanent fixes vs. workarounds. · Manage defect backlogs proactively, prioritizing based on business impact, regulatory exposure, and SLA commitments. · Establish patterns from recurring issues and initiate preventive improvement initiatives(e.g., error handling, retry mechanisms, validation rules). · Lead and mentor a dedicated team of developers (permanent + vendor) focused on stabilisation, bug fixing, integration troubleshooting, and regression resolution. · Conduct code and design reviews to uphold standards in maintainability, exception handling, logging, and auditability. · Coach the team in diagnostics techniques, debugging complex flows across microservices, queues (MQ/Kafka), and databases. · Serve as the primary technical contact for Product Owners, BAs, and Upstream / Downstream system stakeholders during issue resolution and release phases. · Communicate transparently about risks, delays, dependencies, and recovery plans — even under pressure. · Present technical summaries and recommendations clearly to both technical peers and non-technical decision-makers.