Maintenance Team Engineer

Responsibilities : Provide technical support to customers via Phone, Chat, Email and onsite support Support handling will be 24x7 and rotating shift is required Diagnose faults and troubleshoot technical issues Communicate complex technical concepts in layperson’s terms Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends Continuous Learning in IT industry, particularly new security products and solutions Any other ad-hoc duties as required or assigned Requirements : Singaporean only IT or relevant discipline Fresh graduates with Higher Nitec or diploma are welcome Experience with networking OR cybersecurity solutions deployment is preferred Proficiency in English and strong communication skills particularly over the phone and with email Ability to work individually and within a highly collaborative team setting Highly motivated, fast learner, passionate to learn new product solutions and technology