Customer Service X 3 / S$2760 / 11-Month / Clementi Mrt

Job Scope: Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls) Provide prompt accurate, and professional responses to prospective applicants, parents, and the public Advise on admissions procedures, requirements, timelines, and general scholarship matters based on approved information and guidelines Escalate complex or sensitive cases to the appropriate parties wen required Maintain high service standards in handling high volume of enquiries in a fast-paced environment Keep updated on admissions and scholarship information to ensure accurate and consistent communication attend to walk-in enquiries (if required) Any other ad-hoc duties Requirements: Prior experience in a contact centre, customer service, or education is good to have Ability to multitask and perform effectively in a fast-paced, high-volume environment Good verbal and written communication skills Proficient in Microsoft Office applications, particularly Outlook, Excel, PowerPoint and Teams. Comfortable using case management and communication systems such as Salesforce and Zoom Workplace. Service-oriented, adaptable and able to handle a high volume of enquiries with professionalism and care. Additional Information: Salary – S$2760 per month Contract duration: 11-month contract Working days and hours: Mon to Thur, 8.30am to 6pm and Fri 8.30am to 5.30pm Location: Clementi MRT