About this role
Responsibilities: - Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; - Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs; - Organize customer feedback and assist in optimizing service processes; - Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to su…
What they're looking for
Responsibilities
- •Receive, categorize and process daily user emails and direct messages.
- •Respond promptly and record processing results.
- •Escalate complex or special issue emails and transfer to relevant departments.
- •Organize customer feedback and assist in optimizing service processes.
- •Track user-reported bugs and promote product iterations.
- •Maintain risk control records and summarize common issues for reports.
Frequently asked questions
What does a Customer Service Specialist - Email at Manusai do?
Responsibilities: - Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; - Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs; - Organize cu…
How much does a Customer Service Specialist - Email at Manusai pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Specialist - Email role remote, hybrid, or on-site?
The listing is based in Singapore. Check the posting for remote or hybrid options.
How do I apply for this Customer Service Specialist - Email role?
You can apply directly on Manusai's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.