Senior Shop Manager

Job Summary Lead daily operations of the hair salon by managing staff, optimizing customer service, and driving revenue growth through strategic planning and marketing initiatives. Ensure high standards of cleanliness, inventory control, and compliance with safety regulations. Responsibilities Manage daily salon operations including staff scheduling and performance oversight to ensure smooth service delivery Recruit, train, and supervise hairstylists, receptionists, and assistants to build a skilled and motivated team Develop and implement strategies to increase salon revenue and profitability through targeted marketing and promotions Maintain high standards of cleanliness, organization, and professionalism throughout the salon environment Manage inventory by ordering supplies and maintaining optimal stock levels to support uninterrupted operations Handle customer inquiries, complaints, and feedback promptly and professionally to enhance customer satisfaction Monitor and analyze salon performance metrics such as sales figures, appointment bookings, and customer satisfaction ratings to inform decision-making Implement and enforce salon policies and procedures, including safety regulations and sanitation standards, to ensure compliance Stay informed about industry trends, products, and techniques to keep the salon competitive and innovative Collaborate with salon owner or upper management on strategic planning and goal setting to align business objectives Required competencies and certifications Minimum 5 years of relevant experience managing salon operations and customer service Ability to manage multiple customer service requests under pressure with effective time management Capability to interpret customer needs and hairstyle preferences accurately Flexibility to work irregular hours including weekends Preferred competencies and qualifications [None stated] Other Information [None stated]