About this role
Manage guest check-in and check-out processes while providing personalized service and local recommendations. Coordinate with various hotel departments to ensure guest requests are met and maintain operational standards across the front office.
Requires a professional certificate or NiTEC in any field and prefers 1-2 years of hotel front office experience, though entry-level candidates are welcome. Must be able to handle cash transactions, use hotel computer systems, and work rotating shifts including overnights.
What they're looking for
Guest RelationsCash HandlingProperty Management SystemsUpsellingConflict ResolutionCustomer ServiceMultitaskingCommunication Skills
Frequently asked questions
What does a Guest Experience Expert (Front Desk, i-Job Program) at Marriott do?
Manage guest check-in and check-out processes while providing personalized service and local recommendations. Coordinate with various hotel departments to ensure guest requests are met and maintain operational standards across the front office. Requires a professional certificate or NiTEC in any fie…
What skills does this Guest Experience Expert (Front Desk, i-Job Program) role need?
Key skills for this role include Guest Relations, Cash Handling, Property Management Systems, Upselling, Conflict Resolution, Customer Service.
How much does a Guest Experience Expert (Front Desk, i-Job Program) at Marriott pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Guest Experience Expert (Front Desk, i-Job Program) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Guest Experience Expert (Front Desk, i-Job Program) role?
You can apply directly on Marriott's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.