Client Service Leader

We are seeking a talented individual to join our Asia & Pacific Client Services team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. The Client Service Leader will play a critical role in supporting the Regional Leader for Asia and Pacific and translating Leadership’s vision and strategy into actionable steps for the teams they directly manage. This position will serve as a key partner to the Regional Leader, providing direct leadership, guidance, and support to client teams, and will sit on the Regional Management Team to help create and execute strategic initiatives. We will count on you to: • Manage a team of Account Managers, Account Administrators, and Insurance Managers by providing strong leadership, fostering a high-performance culture, and ensuring effective collaboration. • Deliver and help manage the execution of strategic initiatives by setting clear goals and providing guidance and support to the team. • Partner closely with the Regional Leader to build a cohesive, aligned, motivated, and high-performing client service organization that delivers on regional goals. • Take a proactive approach to managing client relationships, working with the client service team to drive client satisfaction, retention, and growth. • Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships. • Act as a point of escalation for client-related issues or concerns, ensuring timely resolution and/or escalation to the Regional Leader as appropriate. • Drive operational efficiency by streamlining processes and optimizing resource allocation. • Implement best practices and support optimal utilization of resources, including technology, and partner effectively with the Captive Operation Group to deliver high-quality services to clients. • Support and oversee the successful execution of change initiatives, enabling smooth transitions and effective adoption of new processes and systems. • Communicate change objectives, vision, and benefits, fostering a positive attitude toward change and addressing concerns or resistance from team members. • Foster a positive and inclusive work environment that promotes colleague engagement, motivation, and professional development. • Help develop and implement internal communication strategies that strengthen connection and ensure consistent messaging across the region, enabling information sharing, updates, and alignment. What you need to have: • Bachelor’s degree and/or appropriate qualifications in insurance, accounting, or related fields. • A minimum of 5 years of recent captive, finance, accounting, audit, or insurance experience. • Experience leading teams. What makes you stand out: • An internationally recognized professional accounting, insurance, or risk management designation (e.g., CPA, CA, ACCA, ACA, ACII, or relevant IRM designation). • Prior captive management experience, including knowledge of applicable regulations and procedures, with a commitment to continuous learning. • Ability to provide training and coaching to team members, fostering a culture of empowerment and professional growth. Why join our team: • We help you be your best through professional development opportunities, interesting work and supportive leaders. • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.