Cafe Manager

We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth. Responsibilities · Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control · Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards · Create and maintain a positive and welcoming atmosphere for customers · Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations · Monitor and manage inventory levels, order supplies, and optimize stock control · Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers · Handle administrative tasks, including scheduling, budgeting, and financial reporting · Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement · Stay informed about industry trends, new products, and customer preferences · Address customer complaints and feedback in a timely and effective manner Qualifications: · Proven experience as a Cafe Manager or in a similar leadership role · Strong leadership and organizational skills · Excellent communication and interpersonal skills · Customer-focused with a passion for delivering outstanding service · Knowledge of coffee and beverage trends, as well as cafe menu development · Proficiency in using point-of-sale systems another relevant technology · Understanding of health and safety regulations in a cafe setting