Customer Service Assistant

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Responsibilities: · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our products inside and out so that you can answer questions. · Processing orders, forms, applications, and requests. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with colleagues as necessary. · Providing feedback on the efficiency of the customer service process. · Managing a team of junior customer service representatives. · Ensure customer satisfaction and provide professional customer support. · Qualifications: · Experience working with customer support. · Excellent communication and interpersonal skills · A positive, can-do attitude · The ability to stay calm under pressure · Basic computer skills