Sales Manager

Responsibilities Manage and support daily operations across all MEIDI-YA Singapore stores to ensure smooth and efficient functioning Develop and implement targeted sales plans aligned with company policies to drive revenue growth Conduct sales activities personally to demonstrate strategies and train store members in effective sales techniques Evaluate sales strategy effectiveness using the PDCA cycle and report insights to superiors for continuous improvement Set and manage KPIs such as sales revenue, customer numbers, and unit sales; collaborate with store members to monitor and improve performance through PDCA cycles Oversee product quality, inventory levels, ordering, receiving, and payment processes to maintain optimal stock and product standards Manage cash transactions, electronic payment systems, POS operations, and prepare accurate financial statements Support store members in delivering excellent customer service and address individual challenges to enhance team performance Maintain a clean, organized, and welcoming sales environment that boosts team morale and improves customer shopping experience Gather and analyze internal and external data, with emphasis on Japanese food and ingredient trends, to inform business decisions Manage overall store operations by coordinating people, goods, finances, equipment, and ensuring compliance with relevant laws and accounting principles Communicate effectively with Japanese headquarters and business partners in Japanese for negotiations and reporting Liaise appropriately with external stakeholders including landlords, visitors from Japan, and business partners Explain Japanese food and ingredients knowledgeably to customers and store members through conversations and POP displays Resolve customer complaints and operational problems sincerely and promptly to maintain customer satisfaction and store functionality Required competencies and certifications Proficiency in reading, writing, and conversing in Japanese sufficient to conduct business negotiations and prepare reports with Japanese-speaking partners and headquarters Minimum 10 years of retail store sales experience demonstrating broad knowledge of food ingredients and strong customer service skills In-depth knowledge of Japanese culture and food to effectively explain products to customers and staff Flexibility to work shifts, weekends, and public holidays