About this role
Act as the primary contact for resolving sensitive and long-running customer escalations while building strategic relationships with internal and external teams. Lead process improvement efforts and provide mentorship to junior escalation managers to prevent recurring issues.
Requires a degree in technology or business with 4-9 years of relevant experience depending on the education level. Must have experience with Microsoft products, cloud certifications (Azure/M365), and proficiency in C-level stakeholder management.
What they're looking for
Escalation ManagementIncident ManagementStakeholder ManagementProblem SolvingCollaborationOrchestrationRelationship ManagementProcess Improvement
Frequently asked questions
What does a Support Escalation Manager at Microsoft do?
Act as the primary contact for resolving sensitive and long-running customer escalations while building strategic relationships with internal and external teams. Lead process improvement efforts and provide mentorship to junior escalation managers to prevent recurring issues. Requires a degree in te…
What skills does this Support Escalation Manager role need?
Key skills for this role include Escalation Management, Incident Management, Stakeholder Management, Problem Solving, Collaboration, Orchestration.
How much does a Support Escalation Manager at Microsoft pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Support Escalation Manager role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Support Escalation Manager role?
You can apply directly on Microsoft's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.