Business Development Manager

Responsibilities Oversee daily operations, including import, export, and cross-trade shipments. Monitor shipment flow, resolve operational issues, and manage exceptions or delays proactively. Lead the team to achieve the department's KPI goals. Act as the main escalation point for operational issues with customers, vendors, carriers, and overseas agents. Monitor operational costs, productivity, and shipment margins to ensure profitability. Identify inefficiencies and implement corrective actions to improve turnaround time and cost control. Review vendor invoices, resolve discrepancies, and support billing accuracy. Ensure full compliance with customs regulations, trade compliance requirements, and company SOPs. Review and improve internal workflows, SOPs, and systems to enhance operational efficiency and service quality. Drive continuous improvement initiatives and best practices across operations. Collaborate closely with Sales, Commercial, and Finance departments to ensure seamless service delivery and financial alignment. Participate in strategic planning and budgeting for the operations department. Requirements Proven experience in operations management within the logistics/supply chain industry. Experience in chemical logistics or tank container operations is a strong advantage. Strong leadership and team motivation skills, with the ability to coach and develop team members. Excellent problem-solving and decision-making skills under pressure. Solid knowledge of international trade terms (Incoterms) and documentation. Relevant professional certifications (e.g., in supply chain management or dangerous goods handling) are preferred.