IT Support

Job Summary: The IT Support Executive provides first-level technical support to ensure the smooth operation of IT systems, devices, and platforms across the organisation. This role involves troubleshooting hardware and software issues, managing devices through MDM/UEM systems, supporting users, and maintaining IT assets and documentation. Key Responsibilities: Provide first-level technical support for hardware, software, and basic network issues Troubleshoot system issues using tools (e.g. CMD, PowerShell) and document findings Set up, configure, diagnose and deploy devices (laptops, desktops, peripherals) Support and manage devices using MDMUEM platforms Manage IT equipment inventory and asset tracking Service and repair of computer equipment Laying of LAN cable & LAN connection while setting up of LAN and Wireless equipment Handle support tickets and ensure timely follow-up and resolution Assist with user account setup and access management Perform basic system maintenance, updates, diagnose and checks Provide on-site support when required Maintain documentation (support logs, guides, configurations) Liaise with vendors or internal teams for issue resolution Perform ad-hoc IT support tasks as assigned Min Qualifications: Diploma in Information Technology. Computer Science, or a related field Basic knowledge of hardware, software, and network troubleshooting Familiarity with MDM/UEM platforms and ticketing systems is preferred Strong problem-solving skills and attention to detail Good communication skills and a service-oriented mind set Able to work independently and provide on-site support when required