Assistant Director, Levy Administration, WPD

The job holder is responsible for managing the foreign worker levy services to achieve policy and service objectives. • Develop and propose implementation plans for policy changes, including system changes • Ideate, conceptualise and develop suitable solutions, in collaboration with IT and other stakeholders, to enhance the customer experience and improve operational efficiency • Establish policies and procedures for the management of levy matters, including compliance issues • Lead and guide a team to process levy appeals, as well as to manage customer queries that are referred for expert assistance • At least 8 years of working experience in a fast-paced environment • Possess excellent communication, interpersonal and stakeholder management skills • Possess strong analytical, creative thinking and problem-solving skills • Able to lead and manage a team • Proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks *PwDs are welcome to apply