Manager Team Lead/Senior Manager (Investigation & Intervention), PSV, RPG/OPS

Description of Group: Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! RPG undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children and families. Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. You influence and shape lives, and in the process, the future of the rehabilitation and protection landscape in Singapore. To support your professional development, you will receive comprehensive training and develop foundational capabilities and knowledge on rehabilitation and protection work. You will also be given the opportunities to rotate to different exciting roles within RPG and broaden your perspectives, skills and experiences. Description of Division: As part of the RPG family, the Protective Service (PSV)/Operations (OPS) Division is dedicated to safeguarding the safety and well-being of individuals vulnerable to abuse, neglect, or exploitation—including children, vulnerable adults, and families affected by domestic violence. We provide statutory interventions and supportive services for those who have been seriously harmed or are at high risk of serious harm, ensuring timely, coordinated responses to meet their needs and uphold their protection. Additionally, PSV/OPS plays a key role in facilitating the child adoption process, ensuring the welfare of both the child and adoptive family. PSV/OPS adopts a holistic approach through early intervention, comprehensive assessments, case management, and crisis response. Our team works in close collaboration with social service agencies, healthcare professionals, law enforcement, and community partners to identify risks, develop safety plans and provide ongoing support. Responsibilities: Reporting to the Assistant Director / Senior Assistant Director, your role is to lead a team of protection officers to safeguard children’s / Vulnerable Adults’ (VAs) safety and wellbeing by providing triages/investigation, supervision and guidance to them in assessing, putting in safety and intervention plans and decision-making for the cases. As a Manager (Team Lead) / Senior Manager, you will: • Lead a team of protection officers undertaking triage/investigation, safety planning, guide assessments to put in place appropriate intervention plans and right-siting of referrals or cases to work with families and professionals to ensure continued safety and well-being of children, VAs experiencing abuse, neglect or self-neglect, and egregious cases of Family Violence with imminent danger. • Assist to oversee day to day operations of the team which includes regular reviews of cases, operational processes; • Support and contribute to the development, implementation, and reviews of operational policies and processes to improve effectiveness and efficiency of Ops’s function; and • Work closely with the public and people sectors to offer statutory guidance, care and protection for children who have been abused or neglected, and VAs experiencing abuse, neglect or self-neglect. Requirements: • Background in Social Work, Psychology or related discipline or with at least 3-5 years of experience in working with vulnerable children and families or with investigative experience in social service settings; • At least 2 years of leadership/supervisory experience; • Able to work calmly in highly stressful situations and environment; • Be tenacious and resilient in handling difficult situations/clients; • High level of emotional resilience • Good engagement, assessment, problem-solving and multi-tasking skills; • Competent in building strong teams; • Open to providing and receiving supervision; • Able to improve existing processes and practices. Functional Competencies • Professional Practice • Case Management-Engagement, Assessment, and Planning • Case Management- Intervention, Re…