Assistant Manager/Manager (Triage Unit), Protective Service, RPG/OPS

The Rehabilitation and Protection Group (RPG) undertakes statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). RPG’s mission is to prevent harm, protect and rehabilitate individuals & strengthen families. As part of the RPG family, the Protective Service (PSV) is a statutory service and it leads in the policies and processes to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect. Brief description of Job Scope: Reporting to the Team Lead, you will be part of a dynamic team of case worker responsible for conducting statutory social investigation and implementing intervention to protect the safety and best interest of individuals, families, children and vulnerable adults (VAs) experiencing violence, abuse or neglect under the Children and Young Persons Act, Vulnerable Adults Act and Women’s Charter. Responsibilities: As a Protective Service Officer, you will: • Identify, investigate and respond to allegations of abuse, neglect and self-neglect. • Attend timely to enquiries, take on assessment and service monitoring for cases come in through different channels (ie. call centre, emails, form etc). • Work with partners to ensure coordinate case management and safety of vulnerable person(s). • Carry out Statutory functions of protection of domestic violence (DV) victims, children/ VAs (e.g. application of court orders and accompanying conditions). • Respond on-site to high-risk cases involving child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours. • Manage cases of DV victims, children/ VAs which include conducting home and agency visits, engaging person(s) causing harm and carers on case directions, developing reintegration plans, implementing case plans and conducting periodic review of cases. • Involve in development work to support the protection of DV victims, children/VAs. This role involves working 12 hour shifts on a rotating schedule, which includes nights, weekends, and public holidays. Requirements: • Background in Social Work or related field in Social Sciences e.g. Psychology, Sociology etc • Good interpersonal and communication skills • Ability to manage difficult and hostile clients • Ability to work in a fast-paced environment in the frontline • Is committed to and possesses grit and tenacity in working with vulnerable populations • Proficiency in Chinese dialects, Malay or Tamil or Hindi preferred to liaise with clients • Prior experience in working with DV victims, VAs, children, elderly, or protection work is an advantage • Possesses positive learning attitudes and a growth mindset • Able to do 12-hour shift work including night shift and during public holiday and weekends.