Air Freight Customer Service Associate

Job Responsibilities Process customer orders and shipment routings Respond promptly to customer inquiries related to shipment tracking, routings, quotations, and booking confirmations Handle import and export shipment documentation for Singapore and broader APAC operations Perform order processing and shipment management using MNX Transportation Management System (TMS) and CargoWise (C1) Coordinate shipments and manage day‑to‑day operational requirements to ensure smooth execution Process end‑to‑end Singapore airfreight import and export documentation (full cycle) Perform general administrative duties, including data entry and document filing Participate in company projects and carry out additional tasks as assigned Job Requirements Possess a Diploma in Logistics/Supply Chain or related fields At least 1 year of freight forwarding experience preferred, though in-depth training will be provided to entry‑level candidates. Prior experience in critical logistics, cold chain operations, biopharmaceuticals, medical devices, or clinical trials logistics is an advantage Proficient in Microsoft Office 365 applications (Word, Excel, Outlook, etc.) Prior experience with CargoWise or ParcelLogic TMS is an advantage Able to work independently with minimal supervision, as well as collaboratively within a team environment. Willing to work on rotating shift (whereby off/rest day may not necessarily be on weekends). Comfortable to support overtime where required