Restaurant Manager

Company Overview Ministry of Crab Singapore, an extension of the acclaimed Ministry of Crab Colombo, offers exceptional dining focused on premium crab dishes. Located in Dempsey Hill, it is renowned for its signature seafood and vibrant atmosphere. Job Summary Lead the front-of-house team to deliver a premium dining experience by upholding service standards, managing daily operations, coordinating marketing efforts, and fostering a positive work environment at Ministry of Crab Singapore. Responsibilities Champion and uphold Ministry of Crab’s service standards by conducting regular service observations, coaching staff, and delivering structured training to ensure consistent premium guest experiences Coordinate and support marketing campaign execution and guest engagement initiatives in Singapore, aligning operational activities with Global HQ brand standards Lead, motivate, and develop front-of-house staff to deliver outstanding customer service and foster teamwork Oversee daily restaurant operations including opening and closing procedures, cash handling, and inventory management to ensure smooth and efficient service Analyze sales data and member feedback to identify and implement opportunities for operational and service improvements Foster a positive and inclusive work environment that promotes professional development and collaboration Engage regularly with customers to gather feedback and implement service enhancements based on guest preferences Monitor and maintain high standards of cleanliness, hygiene, and safety throughout the restaurant Greet guests and address concerns or complaints promptly and professionally to ensure customer satisfaction Required competencies and certifications Minimum 3 years of management experience in upscale dining environments, including wine service Proficiency in reservation and point-of-sale systems Availability to work evenings, weekends, and holidays as required Preferred competencies and qualifications Strong hospitality leadership skills demonstrated through team management and customer satisfaction initiatives In-depth wine knowledge and passion for delivering exceptional guest experiences Excellent communication skills to handle high-pressure situations and resolve conflicts effectively Detail-oriented approach with a focus on quality and operational efficiency