Operations And Maintenance Team Lead

Company Overview MOZARK is a Digital Experience Management Platform that measures real user experience on real devices and networks. Using AI/ML, MOZARK delivers insights to improve digital infrastructure, apps, and enterprises, fostering collaboration and innovation across ecosystems. Job Summary Lead a team responsible for the operation, maintenance, optimization, and troubleshooting of in-building DAS networks to ensure network availability, KPI compliance, and customer satisfaction. Responsibilities Manage daily operations of DAS networks across multiple sites to ensure network uptime and service availability meet SLA requirements Conduct preventive and corrective maintenance activities to maintain optimal network performance Monitor alarms and network performance using Network Management Systems (NMS) to promptly identify issues Coordinate fault isolation and restoration activities to minimize downtime and ensure timely resolution Ensure timely closure of trouble tickets to maintain service quality and customer satisfaction Lead troubleshooting of active and passive DAS systems, fiber optic networks, RF components, Remote Units (RUs), and baseband/head-end equipment to resolve technical issues Analyze RF performance issues and recommend corrective actions based on coverage and interference reports Review Continuous Wave (CW), Passive Intermodulation (PIM), and coverage measurement reports to support network optimization Support capacity expansion and optimization projects to enhance network capabilities Manage and supervise O&M engineers and technicians by assigning daily work schedules and maintenance tasks Conduct performance evaluations and provide coaching to develop technical competencies within the team Ensure team compliance with company policies, procedures, and safety standards Serve as the primary operational contact for customers, attending meetings and service reviews to maintain strong stakeholder relationships Provide incident reports and root …