Platform Engineering Lead

This is a hands-on role responsible for establishing and operating a modern DevOps practice, and performing Site Reliability Engineering (SRE) to support the successful delivery and operation of a B2B2C/D2C Digital Platform Programme at MSIG Asia. In addition to DevOps and SRE responsibilities, the role provides day-to-day solution architecture support to ensure delivery aligns with enterprise standards. The incumbent will work closely with the Enterprise Architect to ensure alignment to Group architecture practices and standards, support the Product Owner on technical matters, and coordinate with internal technology team leads and external delivery partners. The role reports to the Technology Solutions department and operates as an embedded specialist within a cross-functional delivery team (“pod”) supporting the Digital Platform Programme. Please note that this is a 1-year contract role. Key Responsibilities DevOps and SRE Lead hands-on DevOps enablement for the Digital Platform Programme, including Continuous Integration and Continuous Delivery (CI/CD) pipeline improvements, release automation, environment promotion controls, and deployment quality practices. Establish and operate SRE practices, including observability, service monitoring, alerting, Service Level Objectives (SLOs), incident readiness, and Root Cause Analysis (RCA) discipline. Improve engineering outcomes by increasing deployment frequency, reducing lead time for changes, and strengthening release safety Strengthen production readiness through structured practices such as runbooks, dashboards, logging standards, alert tuning, and operational handover. Reduce high-severity incidents (Severity 1 and Severity 2) and improve Mean Time to Recovery (MTTR) through enhanced system resilience and runtime support. Solution Architecture and Technical Delivery Provide day-to-day solution architecture support, guiding design and implementation decisions in collaboration with the Enterprise Architect Ensure …