Manager, Facilities Management

Role Purpose To lead and take full accountability for MTFA’s facilities management function across all sites, covering both maintenance operations and capital projects. The role ensures that all facilities are safe, compliant, operationally reliable, and progressively upgraded, with the Manager serving as the overall owner of both project delivery and maintenance performance. Key Responsibilities Overall Facilities Leadership & Accountability To lead and take full accountability for MTFA’s facilities management function across all sites, covering both maintenance operations and capital projects. The role ensures that all facilities are safe, compliant, operationally reliable, and progressively upgraded, with the Manager serving as the overall owner of both project delivery and maintenance performance. Project Leadership Serve as the overall project owner for all facilities-related projects, including: Renovations (e.g. DIL, FSC upgrades) Additions & Alterations (A&A) works Electrical upgrading Security and automation systems Direct and supervise the Project Manager (contract) in: Project scheduling and coordination Contractor and consultant management Site supervision and reporting Lead key decisions on: Project scope and priorities Tender evaluation and award Budget approvals and cost control Ensure projects are delivered on time, within budget, and to required standards Maintenance & Operations Oversight Oversee all day-to-day facilities operations across MTFA sites Ensure implementation of: Preventive maintenance (PPM) Corrective maintenance Emergency response protocols Supervise the Senior Executive in: Managing vendors and term contractors Attending to operational issues and minor defects Ensuring service continuity across sites Ensure high reliability of critical systems, especially in healthcare facilities Vendor & Contract Management Lead all facilities-related vendor and contract management Establish clear SLAs and KPIs for both maintenance and project vendors Oversee procurement processes, including: Tendering Quotation evaluation Contract awards Ensure cost efficiency without compromising service quality Compliance, Safety & Risk Management Ensure compliance with all regulatory requirements: SCDF (Fire Safety) BCA (Building regulations) NEA / environmental standards Healthcare-related facility requirements Oversee audits, inspections, and certifications Ensure proper documentation: Maintenance records Licences and permits Safety reports Review and streamline existing facilities management processes, and establish Standard Operating Procedures (SOPs) to ensure consistency, operational efficiency, compliance, and service quality across all MTFA premises Drive workplace safety and risk mitigation across all facilities Team Leadership & Coordination Lead a 3-man facilities team with clear role clarity: Manager: Overall accountability, decision-making, approvals Senior Executive: Operations, vendors, ground execution Project Manager: Project coordination and execution support Ensure strong coordination between: Project works and ongoing operations Step in for escalations, complex issues, and critical decision-making Stakeholder Management Partner closely with: Home Managers Healthcare Centre Managers Childcare Leadership Corporate Services / Finance Balance project timelines with operational needs to minimise disruptions Ensure clear communication on maintenance works and project updates Key Performance Indicators (KPIs) Preventive maintenance compliance rate Project delivery (timeline, budget, quality) Facility uptime (especially critical systems) Vendor performance ratings Audit and compliance outcomes Budget adherence (CAPEX & OPEX) Job Requirements Education & Experience Degree / Diploma in Facilities Management, Engineering, Building Services or related field At least 6–8 years of relevant experience, with strong exposure to: Facilities operations Project management / upgrading works Experience managing multi-site portfolios Exposure to healthcare / residential care / childcare environments is an advantage Technical Competencies Strong knowledge of: Building systems (M&E, HVAC, electrical, plumbing) Preventive maintenance frameworks Project management lifecycle Familiarity with Singapore regulatory requirements (BCA, SCDF, NEA, MOM WSH) Working Style Expectations Able to operate in a lean, high-accountability environment Strong balance between strategic oversight and hands-on execution Capable of managi…