Assistant Manager/Senior Executive, Inpatient Operations(10019) - Alexandra Hospital

Overview Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation. Job Responsibilities Leadership and Strategic Planning Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions. Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project. Major Duties (80%) Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues. Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization. Track, monitor and make recommendations to achieve excellent customer satisfaction ratings. Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications,site works are carried out in compliance to hospital standards…