Hotel Guest Services Executive

Key Job Tasks : Understand and know how to operate the Opera cloud-based on property management system. Meet and greet guests upon their arrival at the hotel. Assist with luggage requests. Perform all check-in tasks effectively and efficiently. Escort guests to room and introduce the amenities in the room. Share and promote the facilities and services offered by the hotel. Perform all check-out tasks effectively and ensure billing is accurate. Answer phone calls within three rings. Record any guests that need assistance and/or incidents. Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy. Follow up with daily pending tasks. Take and manage reservations for walk-in guests and/or when reservation department is closed. Interact with guests warmly and appropriately, making them feel welcomed and valued. Be a lobby ambassador proactively. Attend to guests’ queries, needs and other special requests professionally and promptly. Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction. Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.) Coordinate with the other hotel departments to provide a seamless stay experience for guests. Maintain a high standard of cleanliness, hygiene, and presentation of public areas. Ensure daily shift tasks are completed dutifully and smooth shift transition. Education : GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience in Hotel Front Office. Skills : Positive service mindset and willing to go the extra mile Energetic and cheerful disposition Enjoy interacting with people Good communication (verbal and written) and human relations skills Good planning, organising and coordination skills Ability to work independently and take initiative Good grooming standards and personal presentation Flexibility on working days and hours including weekends and public holidays Immediately available would be ideal