About this role
Manage a service desk team providing first-level technical support and acting as an escalation point for unresolved cases. Oversee incident management, request fulfilment, and staff coaching to ensure high service quality.
Requires a diploma with at least 3 years of end-user support experience and 1 year of team leadership. Proficiency in Windows OS, Active Directory, and Microsoft Office is essential, with ITIL 4 Foundation preferred.
What they're looking for
Service Desk ManagementTechnical SupportIncident ManagementRequest FulfilmentTeam LeadershipWindows OSActive DirectoryMicrosoft Office
Frequently asked questions
What does a Ops Support Executive, Digital Care (Team Lead) at NCS do?
Manage a service desk team providing first-level technical support and acting as an escalation point for unresolved cases. Oversee incident management, request fulfilment, and staff coaching to ensure high service quality. Requires a diploma with at least 3 years of end-user support experience and 1…
What skills does this Ops Support Executive, Digital Care (Team Lead) role need?
Key skills for this role include Service Desk Management, Technical Support, Incident Management, Request Fulfilment, Team Leadership, Windows OS.
How much does a Ops Support Executive, Digital Care (Team Lead) at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Ops Support Executive, Digital Care (Team Lead) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Ops Support Executive, Digital Care (Team Lead) role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.