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Ops Support Executive, Digital Care

NCS

SingaporeContractOn-site

Posted 4 Jun 2026

About this role

Provide first-level technical support via phone and email to achieve First Call Resolution for reported incidents. Manage the end-to-end lifecycle of support tickets, including classification, tracking, and escalation to second-level resolver groups. Requires at least one year of technical end-user or service desk support experience. Candidates must possess technical knowledge of Windows OS, networking fundamentals, and hardware peripherals.

What they're looking for

First Call ResolutionTechnical TroubleshootingWindows Operating SystemsActive DirectoryMicrosoft OfficeHardware SupportWIFI/LAN ConnectivityTCP/IP

Frequently asked questions

What does a Ops Support Executive, Digital Care at NCS do?

Provide first-level technical support via phone and email to achieve First Call Resolution for reported incidents. Manage the end-to-end lifecycle of support tickets, including classification, tracking, and escalation to second-level resolver groups. Requires at least one year of technical end-user …

What skills does this Ops Support Executive, Digital Care role need?

Key skills for this role include First Call Resolution, Technical Troubleshooting, Windows Operating Systems, Active Directory, Microsoft Office, Hardware Support.

How much does a Ops Support Executive, Digital Care at NCS pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Ops Support Executive, Digital Care role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Ops Support Executive, Digital Care role?

You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.