About this role
Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and growth. Define scalable success frameworks and manage executive-level relationships to ensure clients maximize value from IT solutions.
Requires a Bachelor's degree in IT, Business, or a related field with over 5 years of experience in customer success or IT consulting. Must have at least 2 years of leadership experience and a strong understanding of managed services and financial P&L concepts.
What they're looking for
LeadershipCustomer Success ManagementAccount ManagementStakeholder ManagementStrategic PlanningRevenue GrowthChurn MitigationData Analysis
Frequently asked questions
What does a Customer Service Manager at NCS do?
Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and growth. Define scalable success frameworks and manage executive-level relationships to ensure clients maximize value from IT solutions. Requires a Bachelor's degree in IT, Business, or a related field …
What skills does this Customer Service Manager role need?
Key skills for this role include Leadership, Customer Success Management, Account Management, Stakeholder Management, Strategic Planning, Revenue Growth.
How much does a Customer Service Manager at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Manager role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.