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Service Delivery Manager

NCS

SingaporeContractOn-site

Posted 3 Jun 2026

About this role

Manage day-to-day support for large-scale maintenance projects, ensuring SLAs and KPIs are met while handling incident resolution. Act as the primary focal point for customer and vendor management and lead team performance through coaching and resource planning. Requires typically 5 years of IT project management experience and a degree in Computer Science, Information Systems, or a related field. Candidates must possess strong knowledge of SDLC, process improvement methodologies, and excellent interpersonal communication skills.

What they're looking for

Project ManagementService Level Agreement (SLA) ManagementKPI TrackingResource PlanningVendor ManagementStakeholder CommunicationSDLCProcess Improvement

Frequently asked questions

What does a Service Delivery Manager at NCS do?

Manage day-to-day support for large-scale maintenance projects, ensuring SLAs and KPIs are met while handling incident resolution. Act as the primary focal point for customer and vendor management and lead team performance through coaching and resource planning. Requires typically 5 years of IT proj…

What skills does this Service Delivery Manager role need?

Key skills for this role include Project Management, Service Level Agreement (SLA) Management, KPI Tracking, Resource Planning, Vendor Management, Stakeholder Communication.

How much does a Service Delivery Manager at NCS pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Service Delivery Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Service Delivery Manager role?

You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.