About this role
Manage incoming calls, emails, and live chats to provide timely solutions and updates to customers. Ensure accurate documentation of all interactions and maintain up-to-date knowledge of products and policies.
Requires a minimum Nitec qualification in IT-related disciplines and at least one year of customer service experience in a call center. Candidates must be able to work flexible shifts and handle multiple tasks under pressure.
What they're looking for
Customer ServiceProblem SolvingCall Center OperationsLive Chat SupportTechnical SupportDocumentationCommunication SkillsMulti-tasking
Frequently asked questions
What does a Ops Support Executive, Service Desk at NCS do?
Manage incoming calls, emails, and live chats to provide timely solutions and updates to customers. Ensure accurate documentation of all interactions and maintain up-to-date knowledge of products and policies. Requires a minimum Nitec qualification in IT-related disciplines and at least one year of …
What skills does this Ops Support Executive, Service Desk role need?
Key skills for this role include Customer Service, Problem Solving, Call Center Operations, Live Chat Support, Technical Support, Documentation.
How much does a Ops Support Executive, Service Desk at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Ops Support Executive, Service Desk role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Ops Support Executive, Service Desk role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.