About this role
Manage day-to-day operational support and act as the primary point of contact to ensure customer satisfaction and service value. Lead and mentor a team of 50-60 Desktop Engineers while overseeing resource planning and operational excellence.
Requires 2-3 years of experience as a Service Delivery or Customer Success Manager with strong coordination and problem-solving skills. ITIL Foundation Certification is preferred.
What they're looking for
Customer Success ManagementService DeliveryStakeholder ManagementStaff ManagementResource ForecastingKPI MonitoringIncident InvestigationRoot Cause Analysis
Frequently asked questions
What does a #EG Service Delivery Executive (Infra- EUC Centric) at NCS do?
Manage day-to-day operational support and act as the primary point of contact to ensure customer satisfaction and service value. Lead and mentor a team of 50-60 Desktop Engineers while overseeing resource planning and operational excellence. Requires 2-3 years of experience as a Service Delivery or …
What skills does this #EG Service Delivery Executive (Infra- EUC Centric) role need?
Key skills for this role include Customer Success Management, Service Delivery, Stakeholder Management, Staff Management, Resource Forecasting, KPI Monitoring.
How much does a #EG Service Delivery Executive (Infra- EUC Centric) at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this #EG Service Delivery Executive (Infra- EUC Centric) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this #EG Service Delivery Executive (Infra- EUC Centric) role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.