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Senior Service Delivery Manager (Service Management)

NCS

SingaporeFull-timeOn-site

Posted 8 Jul 2026

About this role

The Senior Service Delivery Manager will manage the development and maintenance of IT services for a key NCS client, focusing on service management, incident management, and IT security compliance. Responsibilities include monitoring SLAs/KPIs, leading incident investigations, and proposing continuous improvement initiatives. Candidates should have a BSc degree in Computer Science or a related field, ITIL Foundation certification, and at least 10 years of experience in IT, with a focus on infrastructure management. Strong leadership, communication, and analytical skills are essential, along with experience in managing teams and IT governance.

What they're looking for

Stakeholder ManagementIT Service ManagementIT Configuration ManagementIncident ManagementIT Security ManagementIT Security ComplianceQuality AssuranceSystem Deployment

Frequently asked questions

What does a Senior Service Delivery Manager (Service Management) at NCS do?

The Senior Service Delivery Manager will manage the development and maintenance of IT services for a key NCS client, focusing on service management, incident management, and IT security compliance. Responsibilities include monitoring SLAs/KPIs, leading incident investigations, and proposing continuo…

What skills does this Senior Service Delivery Manager (Service Management) role need?

Key skills for this role include Stakeholder Management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management, IT Security Compliance.

How much does a Senior Service Delivery Manager (Service Management) at NCS pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Service Delivery Manager (Service Management) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Service Delivery Manager (Service Management) role?

You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.