Site Reliability Engineer (SQL, Windows, Banking, Itil, Datadog, Jira)

Responsibilities Provide L2 application and production support for critical enterprise applications, ensuring high availability and operational stability. Monitor production environments using tools such as Nagios, Datadog, and Splunk, and proactively identify and resolve issues. Investigate application failures, troubleshoot production incidents, and perform root cause analysis (RCA) to prevent recurring problems. Manage incidents, problems, and changes in accordance with ITIL processes while meeting defined SLAs. Support application deployments, service restarts, health checks, and post-release validation activities. Administer and troubleshoot applications hosted on Linux and Windows servers. Execute SQL queries for data validation, issue investigation, and production support. Monitor and maintain scheduled jobs using Control-M, Cron, and related scheduling tools. Support and maintain Apache web servers and applications hosted in VMware environments. Assist with deployment activities using Jenkins and version control using Git. Work with AWS services such as EC2 and S3 to support cloud-hosted applications. Collaborate with development, infrastructure, database, and network teams to resolve complex production issues. Create and maintain operational documentation, SOPs, and knowledge base articles. Participate in 24/7 production support and on-call rotations when required. Requirements 8+ years in Software development including Application Support and Production Support. Minimum 4 years in Application Support/Production Support Strong hands-on experience with Linux and Windows administration and troubleshooting. Good experience in Application Monitoring using enterprise monitoring tools. Proficiency in SQL for data analysis and production issue resolution. Experience working with AWS cloud services, including EC2 and S3. Hands-on experience with Jenkins for deployment support and Git for version control. Strong knowledge of monitoring tools including Nagios, Datadog, and Splunk. Experience using Jira for incident and ticket management. Solid troubleshooting and analytical skills with the ability to perform effective Root Cause Analysis (RCA). Good understanding of ITIL principles, including Incident, Problem, and Change Management. Experience supporting Apache web servers and VMware virtual environments. Strong communication and stakeholder management skills. Ability to work independently in a fast-paced production environment.