About this role
Act as a brand ambassador providing B2B customer support via calls and emails regarding orders, billing, and product troubleshooting. Coordinate with internal teams to resolve issues and contribute to process improvements to enhance the customer experience.
Requires experience in customer service, preferably in a B2B environment, with strong communication skills and resilience. Candidates should be comfortable in fast-paced settings and possess a strong interest in the coffee and service industry.
What they're looking for
Customer ServiceB2B CommunicationTroubleshootingComplaint ManagementCase DocumentationMulti-taskingDigital Tool ProficiencyService Recovery
Frequently asked questions
What does a Coffee Specialist (Customer Service & Contact Center) at Nestle Operational Services Worldwide SA do?
Act as a brand ambassador providing B2B customer support via calls and emails regarding orders, billing, and product troubleshooting. Coordinate with internal teams to resolve issues and contribute to process improvements to enhance the customer experience. Requires experience in customer service, p…
What skills does this Coffee Specialist (Customer Service & Contact Center) role need?
Key skills for this role include Customer Service, B2B Communication, Troubleshooting, Complaint Management, Case Documentation, Multi-tasking.
How much does a Coffee Specialist (Customer Service & Contact Center) at Nestle Operational Services Worldwide SA pay?
This role lists a salary of S$2,500 – S$3,500 per month.
Is this Coffee Specialist (Customer Service & Contact Center) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Coffee Specialist (Customer Service & Contact Center) role?
You can apply directly on Nestle Operational Services Worldwide SA's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.