About this role
Serve as the first point of contact for customers by handling enquiries and appointment requests via phone, email, and live chat. Collaborate across departments to resolve issues efficiently and enhance the overall customer experience in a healthcare setting.
Requires a GCE 'O'/'A' Level or Polytechnic Diploma with strong communication skills and a service-oriented mindset. Experience in customer service, call centers, or healthcare is preferred, along with the ability to work alternate half-day Saturdays.
What they're looking for
Phone EtiquetteActive ListeningTyping SpeedMultitaskingProblem SolvingEmpathyCustomer ServiceMultilingual Communication
Frequently asked questions
What does a Customer Support Associate at NHG do?
Serve as the first point of contact for customers by handling enquiries and appointment requests via phone, email, and live chat. Collaborate across departments to resolve issues efficiently and enhance the overall customer experience in a healthcare setting. Requires a GCE 'O'/'A' Level or Polytech…
What skills does this Customer Support Associate role need?
Key skills for this role include Phone Etiquette, Active Listening, Typing Speed, Multitasking, Problem Solving, Empathy.
How much does a Customer Support Associate at NHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Support Associate role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Support Associate role?
You can apply directly on NHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.