About this role
Lead the Virtual Service Centre's call operations to ensure exceptional customer care and operational excellence for community health services. Define strategic direction, optimize service delivery through digital transformation, and manage departmental budgets and workforce planning.
Requires a bachelor's degree and at least 5 years of experience in contact centre operations and strategic planning at a senior management level. Proven track record in leading organizational transformation and familiarity with AI and automation in call centre systems is essential.
What they're looking for
Contact Centre OperationsStrategic PlanningBudget ManagementWorkforce PlanningChange ManagementStakeholder ManagementAI & AutomationData-Informed Decision Making
Frequently asked questions
What does a Assistant Director, Deputy Head of Client Engagement (Virtual Service Centre) at NHG do?
Lead the Virtual Service Centre's call operations to ensure exceptional customer care and operational excellence for community health services. Define strategic direction, optimize service delivery through digital transformation, and manage departmental budgets and workforce planning. Requires a bac…
What skills does this Assistant Director, Deputy Head of Client Engagement (Virtual Service Centre) role need?
Key skills for this role include Contact Centre Operations, Strategic Planning, Budget Management, Workforce Planning, Change Management, Stakeholder Management.
How much does a Assistant Director, Deputy Head of Client Engagement (Virtual Service Centre) at NHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Assistant Director, Deputy Head of Client Engagement (Virtual Service Centre) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Assistant Director, Deputy Head of Client Engagement (Virtual Service Centre) role?
You can apply directly on NHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.