About this role
Lead a team of Customer Service Agents to ensure high-quality community healthcare support and service excellence. Responsibilities include monitoring real-time metrics, coaching staff, managing escalated cases, and handling workforce planning.
Requires a Diploma or Degree and three to five years of experience in contact centre operations with supervisory experience. Proficiency in call centre systems and the ability to work alternative Saturday mornings are required.
What they're looking for
Team LeadershipPeople ManagementPerformance MonitoringCoachingWorkforce PlanningCase ManagementAnalytical SkillsCommunication Skills
Frequently asked questions
What does a Team Lead, Customer Support Associate (Contact Centre) at NHG do?
Lead a team of Customer Service Agents to ensure high-quality community healthcare support and service excellence. Responsibilities include monitoring real-time metrics, coaching staff, managing escalated cases, and handling workforce planning. Requires a Diploma or Degree and three to five years of…
What skills does this Team Lead, Customer Support Associate (Contact Centre) role need?
Key skills for this role include Team Leadership, People Management, Performance Monitoring, Coaching, Workforce Planning, Case Management.
How much does a Team Lead, Customer Support Associate (Contact Centre) at NHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Team Lead, Customer Support Associate (Contact Centre) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Team Lead, Customer Support Associate (Contact Centre) role?
You can apply directly on NHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.