About this role
Handle patient inquiries and appointment scheduling across multiple communication channels while ensuring strict adherence to PDPA and data confidentiality regulations. Maintain operational efficiency by managing critical results, updating contact lists, and meeting contact center performance KPIs.
Minimum GCE 'O' level education is preferred, along with exceptional communication skills and computer proficiency. Experience in healthcare or call center environments is preferred, and candidates must be able to work rotating shifts.
What they're looking for
Customer ServicePatient RelationsCRMMedical Records SystemCommunication SkillsProblem SolvingAnalytical SkillsData Confidentiality
Frequently asked questions
What does a Patient Information Associate at NHG do?
Handle patient inquiries and appointment scheduling across multiple communication channels while ensuring strict adherence to PDPA and data confidentiality regulations. Maintain operational efficiency by managing critical results, updating contact lists, and meeting contact center performance KPIs. …
What skills does this Patient Information Associate role need?
Key skills for this role include Customer Service, Patient Relations, CRM, Medical Records System, Communication Skills, Problem Solving.
How much does a Patient Information Associate at NHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Patient Information Associate role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Patient Information Associate role?
You can apply directly on NHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.