Sales Manager

Job Summary Manage daily restaurant operations to ensure smooth service delivery and a positive outlet image. Lead staff training and scheduling, resolve customer complaints effectively, maintain compliance with safety standards, control costs, and analyze sales to maximize profitability. Responsibilities Manage daily restaurant operations to maintain a positive outlet image and efficient service Coordinate front and back of house activities to ensure seamless service delivery Train and coach new and existing staff on customer service best practices to enhance guest experience Manage staff schedules and monitor work performance to optimize team productivity Organize and supervise shifts to ensure adequate staffing and operational efficiency Respond promptly to customer complaints by identifying issues and implementing effective solutions Ensure compliance with safety and sanitation regulations to maintain a safe environment Control operational costs by monitoring expenses and identifying opportunities to reduce waste Maintain market awareness and develop innovative processes to improve restaurant efficiency Prepare operational reports to track performance and inform management decisions Analyze and forecast sales figures to identify trends and maximize profitability