Air Export Customer Service

Export Customer Service (Officer / Executive) Responsibilities: Customer Service Interaction - Direct Contact with Customers with outstanding friendly and reliable service offered - Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking - Check on the Export Documents Compliance when processing the export workorder - Apply the correct export permit and other export custom processed on timely manner - To answers all call within 3 ringing tone (without fail) - Monitor the onboard status without fail and to informed customer on any irregularity - Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team - Always ensuring that the Airfreight rates apply is correct and updated. - Constantly aware and update on NEW changes / requirement by airlines or governmental requirement - Ensure that all monthly customer report is submitted on timely manner without fail - Liaising with internal and external stakeholders for shipment status and handling - Ensuring all shipments are duly accounted and arranged as per SOP - Working with Sales / other function groups for special arrangements Requirements Minimum Diploma 5 years’ experience within the same industries / field Require knowledge of computer (e.g., CargowiseOne, Excel, Words, etc.) Other Information Working Location: 40 Alps Avenue Singapore 498781 Working hours : 0900hrs-1830hrs(Mon-Fri) , 0900hrs-1300hrs (Sat)