About this role
Maintain client IT infrastructure by monitoring, investigating, and resolving technical incidents and problems within agreed SLAs. Collaborate with teams to provide second-level support, execute changes, and identify opportunities for automation to improve service quality.
Requires moderate experience in managed services for cross-technology infrastructure and proficiency with ticketing tools like ServiceNow and ITIL processes. A Bachelor's degree in IT/Computing or equivalent work experience is required.
What they're looking for
Managed ServicesCross-Technology InfrastructureServiceNowITIL ProcessesIncident ManagementProblem ResolutionChange ManagementAutomation
Frequently asked questions
What does a Cross Technology Managed Services Engineer (L2) at NTT Ltd. do?
Maintain client IT infrastructure by monitoring, investigating, and resolving technical incidents and problems within agreed SLAs. Collaborate with teams to provide second-level support, execute changes, and identify opportunities for automation to improve service quality. Requires moderate experien…
What skills does this Cross Technology Managed Services Engineer (L2) role need?
Key skills for this role include Managed Services, Cross-Technology Infrastructure, ServiceNow, ITIL Processes, Incident Management, Problem Resolution.
How much does a Cross Technology Managed Services Engineer (L2) at NTT Ltd. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Cross Technology Managed Services Engineer (L2) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Cross Technology Managed Services Engineer (L2) role?
You can apply directly on NTT Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.