Senior Program Manager (Banking Sector) @East_Contract

Key Responsibilities 1. Delivery Leadership & Execution Drive end-to-end execution of multiple IT infrastructure projects/programs, ensuring alignment with governance, timelines, budget, and quality standards. Own project planning, tracking, and delivery governance across the assigned sub-team. Ensure consistent use of project management frameworks, tools, and standards. 2. Sub-Team Management Lead and manage a group of Project Managers (onshore/offshore). Set priorities, allocate resources, and balance workloads across projects. Provide hands-on coaching, mentoring, and performance guidance to team members. Actively uplift team capability and delivery discipline. Act as deputy for Team Lead in leadership forums, governance meetings, and stakeholder engagements. Support in defining team strategy, priorities, and delivery roadmap. Assist in resource planning, budgeting, and capacity management. 3. Stakeholder & Communication Management Engage with business stakeholders, senior management, and vendors to ensure alignment and transparency. Consolidate and present delivery status, risks, and escalations to leadership. Ensure clear and structured communication across all levels. 4. Risk, Issue & Quality Management Proactively identify risks, dependencies, and bottlenecks across projects. Drive early escalation and resolution of critical issues. Enforce adherence to quality standards, audit, and compliance requirements (especially in banking context). 5. Vendor & Governance Oversight Oversee vendor delivery performance and ensure accountability against agreed KPIs. Ensure projects comply with bank governance, security, and regulatory standards. Requirements 10+ years of IT Project Management experience, with at least 2–3 years in a leadership or supervisory role Strong experience managing multiple concurrent infrastructure projects Proven ability to lead and develop a team of project managers Strong vendor management and stakeholder management skills Experience working in banking or regulated environments Demonstrated ability to handle escalations, conflicts, and senior stakeholders Excellent communication and presentation skills (especially with senior management) Strong ownership mindset and proactive leadership attitude Preferred / Good to Have PMP / PRINCE2 certification (strongly preferred) Experience in Agile / Hybrid delivery models Knowledge of IT Infrastructure (network, server, cloud, DC, etc.) Understanding of IT Security, Risk, and Compliance frameworks ITIL certification Exposure to APAC regulatory environments