Guest Relations Executive

Company Overview The Warehouse Hotel is a heritage hotel along the Singapore River in a restored 1895 warehouse. It offers design-led rooms blending heritage with contemporary comfort, providing guests a culturally rich and quietly luxurious experience. Job Summary Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Responsibilities Perform guest check-ins and check-outs accurately and efficiently to ensure smooth arrivals and departures Enter all reservations promptly and accurately to maintain up-to-date booking records Respond to guest enquiries and resolve complaints to ensure positive guest experiences Attend to guest needs proactively to maintain high levels of guest satisfaction Follow up on email enquiries to provide timely and clear communication Collaborate closely with Housekeeping and Maintenance departments to coordinate guest services and resolve issues Execute additional duties and responsibilities as assigned by the Front Office or Hotel Manager Preferred competencies and qualifications Possess at least Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent Preferably entry-level experience or specialization in Hotel Management or Tourism Services