About this role
Job Summary We are seeking an experienced Avaya Voice Engineer to support, administer, maintain, and troubleshoot Avaya Unified Communications systems. The successful candidate will be responsible for managing Avaya Communication Manager (CM), System Manager (SMGR), Application Enablement Services (AES), and Avaya IP Office (IPO) platforms, ensuring high availability, optimal performance, and excellent customer support. The role involves system implementation, upgrades, maintenance activities, incident resolution, and collaboration with customers, vendors, and internal technical teams. Key Responsibilities System Administration & Support Administer and maintain Avaya Communication Manager (CM), System Manager (SMGR), AES, and IP Office (IPO) platforms. Perform system configuration, provisioning, and troubleshooting for telephony services. Manage SIP, H.323, digital, and analog telephony environments. Configure and maintain users, extensions, hunt groups, vectors, VDNs, and ACD functionalities. Monitor system health, alarms, and performance metrics. Perform routine preventive maintenance and system audits. Incident Management Investigate and resolve voice-related incidents and service requests. Analyze call processing issues, registration problems, and network-related voice issues. Perform root cause analysis (RCA) and prepare incident reports. Provide onsite and remote support during critical incidents. System Upgrades & Maintenance Plan and execute software upgrades, patches, and firmware updates. Perform system backups, restores, and disaster recovery procedures. Support hardware replacements including servers, gateways, media modules, and system boards. Conduct system health checks and capacity reviews. Integration & Applications Support AES integrations with third-party applications. Troubleshoot CTI, TSAPI, JTAPI, and DMCC connectivity issues. Support SIP trunking and integration with service providers. Coordinate with application vendors for voice recording…
What they're looking for
DigitalDirect experienceAESAvaya IP Telephony
About Nxgen Communications Pte Ltd
Industry: Manufacturing
Frequently asked questions
What does a Avaya Voice Engineer / Unified Communications Engineer at Nxgen Communications Pte Ltd do?
Job Summary We are seeking an experienced Avaya Voice Engineer to support, administer, maintain, and troubleshoot Avaya Unified Communications systems. The successful candidate will be responsible for managing Avaya Communication Manager (CM), System Manager (SMGR), Application Enablement Services (…
What skills does this Avaya Voice Engineer / Unified Communications Engineer role need?
Key skills for this role include Digital, Direct experience, AES, Avaya IP Telephony.
How much does a Avaya Voice Engineer / Unified Communications Engineer at Nxgen Communications Pte Ltd pay?
This role lists a salary of S$4,000 – S$7,000 per month.
Is this Avaya Voice Engineer / Unified Communications Engineer role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Avaya Voice Engineer / Unified Communications Engineer role?
You can apply directly on Nxgen Communications Pte Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.