Customer Relations Officer

(A) Essential Job Functions: The Customer Relations Officer is responsible, but not limited to, the following: Address and resolve residents' feedback and complaints. Coordinate site inspections. Draft and respond to feedback and queries. Communicate effectively with residents. Maintain proper documentation and records of defects, including both hardcopy and online submissions. Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents. Manage customer relationships by interacting with residents to maintain good rapport and gather feedback. Prepare routine reports. Provide administrative support to the project team. Perform any other ad-hoc duties or tasks as assigned by management. (B) Minimum Qualifications/ Job Experience: A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate. Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively. Capable of communicating effectively in English and one other Singapore official language (effectively bilingual). Have a pleasant personality. Possess customer-oriented attitude with good communication and interpersonal skills. Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.