About this role
The IT Problem Analyst executes the end-to-end Problem Management lifecycle to prevent incident recurrence and improve service stability. Key duties include performing root cause analysis, maintaining the Known Error Database, and providing data-driven insights through trend reporting.
Candidates must have a bachelor's degree in Computer Science or a related field and at least 5 years of experience in IT Operations or Service Management. Proficiency in ITIL practices is required, with ITIL v4 certification being a distinct advantage.
What they're looking for
Problem ManagementRoot Cause AnalysisITIL FrameworkKEDB ManagementTrend AnalysisIncident ManagementChange ManagementDocumentation
Frequently asked questions
What does a IT Problem Analyst, AVP at OCBC do?
The IT Problem Analyst executes the end-to-end Problem Management lifecycle to prevent incident recurrence and improve service stability. Key duties include performing root cause analysis, maintaining the Known Error Database, and providing data-driven insights through trend reporting. Candidates mu…
What skills does this IT Problem Analyst, AVP role need?
Key skills for this role include Problem Management, Root Cause Analysis, ITIL Framework, KEDB Management, Trend Analysis, Incident Management.
How much does a IT Problem Analyst, AVP at OCBC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this IT Problem Analyst, AVP role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this IT Problem Analyst, AVP role?
You can apply directly on OCBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.