AVP, Service Manager - Contact Centre - Global Mkts Equities

Oversee day-to-day contact centre operations, including resource planning, SLA monitoring, and team leadership to ensure high-quality service delivery. Drive process improvements and collaborate with stakeholders to enhance the overall customer experience and operational efficiency. Requires a degree or diploma with at least 5 years of customer service experience and a proven track record of leading contact centre teams. Candidates must possess strong analytical, communication, and problem-solving skills to handle complex customer issues in a fast-paced environment.