About this role
Manage customer enquiries across multiple channels to provide prompt and personalized financial service solutions. Resolve complaints by coordinating with stakeholders and identify opportunities to deepen customer relationships through cross-selling and digital banking promotion.
Requires a Diploma or Degree with proficiency in English and Mandarin to support specific customer segments. Candidates must be able to commit to a 24/7 rotating shift schedule, including weekends and public holidays.
What they're looking for
Customer ServiceCommunication SkillsMandarin ProficiencyProblem SolvingAnalytical SkillsCross-sellingUpsellingComplaint Resolution
Frequently asked questions
What does a Customer Service Executive, Contact Centre, Global Consumer Financial Services at OCBC do?
Manage customer enquiries across multiple channels to provide prompt and personalized financial service solutions. Resolve complaints by coordinating with stakeholders and identify opportunities to deepen customer relationships through cross-selling and digital banking promotion. Requires a Diploma …
What skills does this Customer Service Executive, Contact Centre, Global Consumer Financial Services role need?
Key skills for this role include Customer Service, Communication Skills, Mandarin Proficiency, Problem Solving, Analytical Skills, Cross-selling.
How much does a Customer Service Executive, Contact Centre, Global Consumer Financial Services at OCBC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Executive, Contact Centre, Global Consumer Financial Services role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Executive, Contact Centre, Global Consumer Financial Services role?
You can apply directly on OCBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.