Technician

Diagnose,troubleshoot and repair mobile devices; • Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries; • Able to interact positively with customersat the storefront and over the phone; • Ability to multi-task between repairs andcustomer service; • Other related duties as required; • Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory; • Strategically plan the order of operationsto ensure a successful repair; • Provide estimates and quotes; • Glass only replacement on Samsung and iPads; • Microscopic Board work; componentreplacement Hand-solder SMT components, • remove and replace thru-hole comp withoutboard damage, • solder wires and cables, • Diagnosis, troubleshoot and repair mobiledevices; • identify assembly and documents issues; • Repair logic board issues from water damage. Requirements: • Excellent knowledge of customer service bestpractice with previous experience; • Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.); • Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing; • Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers; • Willing to work flexibly and withenthusiasm; • Excellent organizational skills; • Good attention to detail and ability to showinitiative; • Ability to demonstrate practicaltroubleshooting and problem analysis techniques; • Ability to plan and prioritize your workloadwithout supervision;