Relationship Manager

Company Overview / Employee Value Proposition Ohmyhome is a one-stop-shop property technology platform in Singapore that provides end-to-end property solutions and services for buying, selling, renting, and renovating homes. Since its launch in 2016, Ohmyhome has transacted over 13,100 properties. It is also the highest rated property transaction platform with more than 8,000 genuine reviews with an average rating of 4.9 out of 5 stars. Today, Ohmyhome is the first Singaporean company listed in the US in 2023 and the first women-only founded proptech company listed in the US. Ohmyhome has a warm, family-like and vision driven culture that has been our DNA since inception. Being a part of Ohmyhome means that your growth potential here is immense as we continue to take on opportunities to grow and build new and exciting projects in the region. Job Summary Key stakeholder as part of the lead generation process to create sales opportunities for Ohmyhome. Responsibilities Qualify potential customers and leads effectively to identify sales opportunities Drive customer engagement actively to secure sales appointments for sales agents Communicate the value proposition of Ohmyhome’s products and services to home buyers and sellers Proactively cross-sell and upsell products and services to increase customer value Handle inbound and outbound enquiries across multiple channels including WhatsApp, SMS, in-house messaging systems, and phone calls Collect and relay customer feedback to internal stakeholders to improve service and products Coordinate and schedule appointments for assigned Real Estate Consultants to maximize sales opportunities Manage multiple communication threads on WhatsApp and in-house messaging systems efficiently Monitor and update CRM system data regularly to ensure accuracy and completeness Collaborate with team members to drive process improvements across the organization Track performance dashboards and prepare periodic operational and billing reports Propose and implement new process improvements, analytics, and measurable KPIs to enhance customer service and operations Support the Manager with daily operational tasks and other ad-hoc duties as assigned Required competencies and certifications Fluent in written and spoken English to communicate clearly with customers and internal teams Proficient in using technology tools such as Google Suite and HubSpot CRM to manage customer data and communications Ability to multi-task effectively in a fast-paced environment while maintaining accuracy and attention to detail Positive work ethic with the ability to work independently and manage time efficiently Strong ownership mindset to complete tasks on time and with quality Willingness to work shifts including weekends and holidays within a 5.5-hour workweek Preferred competencies and qualifications Experience in customer service, pre-sales, receptionist, bank teller, or tele-sales roles is preferred but not mandatory Aspiring real estate professionals are preferred but not mandatory Preferably holds ITE NITEC/Higher NITEC or Diploma with at least 1 year of relevant experience, though freshers keen to build a career in real estate or prop-tech are welcome