Project Engineer

Roles and Responsibilities: - Provides training and hands-on technical assistance to customers and reseller. - Project co-ordination - Assists with the configuration of PBX, call flows, user profiles and call management features where appropriate. - Updates System Requirement Document where appropriate. - Validates System Design Document meets with customer requirements. - Conducts systems tests, routing of calls and troubleshooting. - Helpdesk and remote support. - Network topologies (e.g. VLAN's, CDP, LLDP, VRRP), firewall configurations. - Actively maintaining knowledge of Telecommunications, UC, Contact Center, VoIP technologies and industry trends. - Telecoms Customer Service Experience - Helpdesk support experience. - Knowledge of Converged Networks. - Fault management Qualifications: - ITE or equivalent - Experienced in deploying communication systems is preferred - Experience in configuring and supporting VoIP Systems, routers, troubleshooting LAN/VoIP systems is preferred. - Working knowledge of telephony, PBX, SIP 'Trunking' and UC technology is preferred. - Ability to manage multiple projects simultaneously with strong planning and organizational skills. - Excellent interpersonal skills demonstrated in a customer facing environment, - Advanced communication skills - written and verbal including the ability to prepare documents, procedures, templates and presentations. - Ability to manage key internal and external relationships - Self-starter - Strong attention to detail - Excellent analytical and problem-solving skills - The ability to work under pressure - The ability to work unsupervised - Class 3 diving license is preferred.